Rebuilding a Shipping Desktop App for Warehouse Teams and Shipping Clerks

Designed the complete new UI covering small package shipping (UPS, FedEx, USPS), TMS freight via Worldwide Express, international workflows, and standalone mode.

Client
Wisys
Industry
B2B
Management
Product type
MVP
Role
Lead designer
Rebuilding a Shipping Desktop App for Warehouse Teams and Shipping Clerks

Project description

Modernise the Agility Shipping interface from the ground up. Support small package, TMS freight, and international workflows across both ERP-integrated and standalone modes. The product needed to handle complex real-world shipping scenarios — rate shopping, carrier address validation, hazmat, international documentation, freight booking — while being fast and clear enough for warehouse workers processing shipments under daily volume pressure.

Problems

The existing UI was tightly coupled to one entry point and one set of scenarios. Adding standalone mode, TMS freight, and international flows wasn't a matter of extending what existed — it required rethinking the information architecture entirely. The challenge was designing a single interface flexible enough to handle wildly different workflow types (a domestic small package vs. an international LTL freight shipment with hazmat and USMCA documentation) without making the common case harder to reach.

Research and analysis

We started from the functional requirements document and mapped every workflow state before touching screen design — domestic, international, freight, standalone, and hybrid. Stakeholder sessions clarified priority scenarios and edge cases. We also reviewed ShipRush (an existing integration) and carrier UIs from UPS, FedEx, and USPS to understand established patterns in the shipping software space.

Design process

The main UI needed to adapt its visible sections based on carrier and shipment type without feeling modal or fragmented. Rate shopping and address validation were designed as contextual overlays rather than separate screens to keep the primary workflow uninterrupted. Package-level options (declared value, signature requirements, hazmat, dry ice, flat rate carrier types) were structured to be accessible without cluttering the default view. Freight accessorials and TMS-specific fields were scoped to only appear in the relevant workflow context. We built the brand identity and design system alongside the UI work.

Implementation and results

The redesigned product supports the full range of WiSys shipping scenarios in a single coherent interface — small package, freight, international, and standalone — replacing a legacy tool their customers had outgrown. The design system and brand work gave the product a professional identity appropriate for enterprise clients in manufacturing and distribution.

Solution

A rebuilt Agility Shipping desktop application supporting: small package shipping via UPS, FedEx, and USPS with rate shopping, address validation, and package-level service options; TMS freight shipping via Worldwide Express SpeedShip and Rater with full accessorial support; international shipments with commercial invoice, customs declaration, commodity details, and paperless documentation; generic BOL data entry; and standalone mode with shipment history and label reprinting. Product brand and design system delivered alongside.

Conlusion

Agility Shipping required designing for an unusual constraint: the same interface had to handle both a routine domestic package and a complex international LTL freight shipment with hazmat classifications and regulatory documentation. Getting that range right without over-engineering the common case was the central design challenge. The result is a product that feels purposeful for warehouse workers on their busiest days.

④ Reviews

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★★★★★

I had the pleasure of working with Gytis for a long time, and he has consistently been one of the most thoughtful and dependable product designers I’ve worked with.

Gytis thinks deeply about the product, the user, and the business context behind every design decision. He is very strong at turning ambiguous ideas into clear, polished, usable experiences, and he brings a high level of taste and discipline to the work.

Gytis is someone I could trust with important product problems. He communicates clearly, takes feedback well, and has a calm, mature way of moving projects forward even when the direction is still evolving. That combination of creativity, judgment, and ownership made him a real partner to the product team!

Mike Chen

CEO

·

Cohere Commerce

★★★★★

"I came to Gytis looking for web designer. What I quickly realized is that Gytis's approach to design is to thoroughly immerse himself in the study of a client's company and then construct an information architecture which accurately and directly accomplishes the most important goals for the business. I have worked with all kinds of designers and creatives in the past, and Gytis stands head and shoulders above them all.”

Clay Spence

CEO

·

Nimbus Health

★★★★★

"Gytis consistently demonstrated strong design skills, professionalism, and a great ability to collaborate smoothly with both the team and customer. His work left a very positive impression on our customers, and communication throughout the projects was always easy and constructive. I’d recommend him as a reliable and experienced designer."

Renata Šulekauskė

General Manager

·

Miles Lithuania

★★★★★

"Gytis Mark has highly talented and motivated product designers. We worked together for a year with them collaborating on multiple projects during this time. Gytis Mark consistently built visually stunning designs while also paying attention to the user experience. Their attention to detail and intuitive designs resonated positively with our clients. They were open to feedback and incorporated them into his designs rapidly, which helped us to refine our product experience."

Kensen John

Engineering Lead

·

Tailwind App

★★★★★

"It was an absolute pleasure working with the Gytis Mark on our web and mobile application analysis and design. The team displayed great talents in the user experience field while they worked with us. It's not just their technical skills that impress me, however. It is also their amazingly positive attitude that made it a joy to work together. I recommend working with the Gytis Mark without any doubt."

Diego Dal Cero

CEO

·

Evenfi

★★★★★

"We cannot recommend Gytis Mark more highly. Their designs for our LPGA Tournament turned out better than we could have asked for and our client said it's the best-looking site on the Professional Tour. Their attention to detail, ability to hit deadlines and wonderful communication made them a pleasure to work with. We would be lucky to work with them again!"

Heather Lynch

Project Manager

·

DyrectLync

★★★★★

"The earliest stage of company building is absolutely foundational to ensure long-term success -- despite technically being an external contractors, Gytis's team was deep in the trenches with us, driving impact, understanding complex issues, and creating elegant UX solutions. We are extremely grateful for their thoughtfulness, positive attitude, and care. We know they can drive organizational impact."

Eric Heimark

CEO

·

Fast-Growing Stealth Startup

★★★★★

"Gytis Mark joined the project at a very early stage with no previous knowledge of the industry. They were able to grasp complex ideas quickly and provide valuable product development ideas from the get go. They had a clear and transparent process and kept us well informed. He took full ownership of the project taking in from idea to product from 0 - 1.”

Lorenzo Foglianti

CTO

·

Private equity startup

★★★★★

“Gytis Mark worked with my startup, Lifeplanner, for over a year focusing on product design, UX design and communication. Their team is extremely professional in what they do. They researched our industry, building a true understanding of the business, its customers, competitors and stakeholders. They are also open-minded and likable - a true team players who know when to lean back and listen and when to challenge. We are very satisfied with our collaboration and with Gytis Mark team's deliveries.”

Kathleen Meling

CTO

·

Lifeplanner

★★★★★

"Working with Gytis on defense-sector projects at BPTI was a strong experience. He brought a level of design thinking and professionalism that isn't easy to find in a domain as specific and demanding as ours. He picked up the context quickly, asked the right questions, and delivered work that was both thoughtful and practical. I'd recommend him without hesitation."

Simonas Dapkus

Defense programme manager

·

BPTI

★★★★★

"We've worked with Gytis Mark across a number of projects and what stands out every time is the genuine care they bring to the work. They put real time and research into each brief, considering every angle before settling on a direction, and he never approaches a project on autopilot. They listen properly, get under the skin of what the client actually needs, and delivers great design that does the strategic job it's meant to. I'd recommend Gytis Mark without hesitation to anyone looking for a designers who treat their work like it's their own."

Roxy Crouch

Co-founder

·

Growthmode

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