An MVP Dashboard That Puts Case Workers in Control

Designed the MVP for Steady's internal management portal — giving case workers and managers a customizable dashboard to review income reports faster and with less friction.

Client
Steady
Industry
Management
FinTech
Product type
Dashboard
MVP
Role
Lead designer
An MVP Dashboard That Puts Case Workers in Control

Project description

The primary objective was to develop a new Management Portal tailored for Steady partners. This portal was envisioned to not only facilitate the income report review process but also to serve as a comprehensive tool for managing and understanding the productivity and efficiency of case workers involved in reviewing program participants' income reports.

Problems

  • Inefficiency in Report Reviews: The existing system was cumbersome, leading to significant delays and frustrations among case workers.
  • Lack of Customization: The absence of a customizable dashboard hindered the ability of managers to obtain program-level insights efficiently.

Research and analysis

We have conducted a comprehensive research phase, conducting in-depth interviews with end-users and stakeholders. This process helped in defining detailed user personas and understanding the diverse needs and challenges faced by case workers and managers. Online usability testing sessions were pivotal in gathering real-time feedback and insights, which informed the subsequent design and development phases.

Design process

The design journey was marked by the following key phases:

  1. Leveraged innovative design thinking to conceptualize the web app.
  2. Mapped out detailed user personas and designed intuitive user flows to ensure seamless navigation.
  3. Developed comprehensive wireframes and prototypes to visualize the proposed solutions.
  4. Conducted multiple rounds of usability testing to refine and optimize the web app's features.

Implementation and results

The implementation phase was marked by a collaborative approach, with detailed handoff documents ensuring a seamless transition from design to development. The web app was rolled out after rigorous testing and multiple iterations, based on extensive user feedback. The result was a significant improvement in the efficiency of the income report review process, evidenced by enhanced user satisfaction and increased productivity among case workers and managers.

Solution

The culmination of our efforts resulted in a robust web application that featured:

  • A customizable dashboard providing in-depth program-level insights.
  • A reimagined income report format, optimized for case worker efficiency and tailored to their workflow preferences.
  • An innovative user role management tool, enhancing administrative control and flexibile.

Conlusion

This project stands as a testament to the transformative power of user-centered design in redefining business processes. The SteadyIQ Management Portal is not just a tool but a catalyst for change, empowering business clients to achieve unparalleled efficiency and productivity in their operational workflows.

④ Reviews

Deep in the trenches with our partners.

★★★★★

I had the pleasure of working with Gytis for a long time, and he has consistently been one of the most thoughtful and dependable product designers I’ve worked with.

Gytis thinks deeply about the product, the user, and the business context behind every design decision. He is very strong at turning ambiguous ideas into clear, polished, usable experiences, and he brings a high level of taste and discipline to the work.

Gytis is someone I could trust with important product problems. He communicates clearly, takes feedback well, and has a calm, mature way of moving projects forward even when the direction is still evolving. That combination of creativity, judgment, and ownership made him a real partner to the product team!

Mike Chen

CEO

·

Cohere Commerce

★★★★★

"I came to Gytis looking for web designer. What I quickly realized is that Gytis's approach to design is to thoroughly immerse himself in the study of a client's company and then construct an information architecture which accurately and directly accomplishes the most important goals for the business. I have worked with all kinds of designers and creatives in the past, and Gytis stands head and shoulders above them all.”

Clay Spence

CEO

·

Nimbus Health

★★★★★

"Gytis consistently demonstrated strong design skills, professionalism, and a great ability to collaborate smoothly with both the team and customer. His work left a very positive impression on our customers, and communication throughout the projects was always easy and constructive. I’d recommend him as a reliable and experienced designer."

Renata Šulekauskė

General Manager

·

Miles Lithuania

★★★★★

"Gytis Mark has highly talented and motivated product designers. We worked together for a year with them collaborating on multiple projects during this time. Gytis Mark consistently built visually stunning designs while also paying attention to the user experience. Their attention to detail and intuitive designs resonated positively with our clients. They were open to feedback and incorporated them into his designs rapidly, which helped us to refine our product experience."

Kensen John

Engineering Lead

·

Tailwind App

★★★★★

"It was an absolute pleasure working with the Gytis Mark on our web and mobile application analysis and design. The team displayed great talents in the user experience field while they worked with us. It's not just their technical skills that impress me, however. It is also their amazingly positive attitude that made it a joy to work together. I recommend working with the Gytis Mark without any doubt."

Diego Dal Cero

CEO

·

Evenfi

★★★★★

"We cannot recommend Gytis Mark more highly. Their designs for our LPGA Tournament turned out better than we could have asked for and our client said it's the best-looking site on the Professional Tour. Their attention to detail, ability to hit deadlines and wonderful communication made them a pleasure to work with. We would be lucky to work with them again!"

Heather Lynch

Project Manager

·

DyrectLync

★★★★★

"The earliest stage of company building is absolutely foundational to ensure long-term success -- despite technically being an external contractors, Gytis's team was deep in the trenches with us, driving impact, understanding complex issues, and creating elegant UX solutions. We are extremely grateful for their thoughtfulness, positive attitude, and care. We know they can drive organizational impact."

Eric Heimark

CEO

·

Fast-Growing Stealth Startup

★★★★★

"Gytis Mark joined the project at a very early stage with no previous knowledge of the industry. They were able to grasp complex ideas quickly and provide valuable product development ideas from the get go. They had a clear and transparent process and kept us well informed. He took full ownership of the project taking in from idea to product from 0 - 1.”

Lorenzo Foglianti

CTO

·

Private equity startup

★★★★★

“Gytis Mark worked with my startup, Lifeplanner, for over a year focusing on product design, UX design and communication. Their team is extremely professional in what they do. They researched our industry, building a true understanding of the business, its customers, competitors and stakeholders. They are also open-minded and likable - a true team players who know when to lean back and listen and when to challenge. We are very satisfied with our collaboration and with Gytis Mark team's deliveries.”

Kathleen Meling

CTO

·

Lifeplanner

★★★★★

"Working with Gytis on defense-sector projects at BPTI was a strong experience. He brought a level of design thinking and professionalism that isn't easy to find in a domain as specific and demanding as ours. He picked up the context quickly, asked the right questions, and delivered work that was both thoughtful and practical. I'd recommend him without hesitation."

Simonas Dapkus

Defense programme manager

·

BPTI

★★★★★

"We've worked with Gytis Mark across a number of projects and what stands out every time is the genuine care they bring to the work. They put real time and research into each brief, considering every angle before settling on a direction, and he never approaches a project on autopilot. They listen properly, get under the skin of what the client actually needs, and delivers great design that does the strategic job it's meant to. I'd recommend Gytis Mark without hesitation to anyone looking for a designers who treat their work like it's their own."

Roxy Crouch

Co-founder

·

Growthmode

Projects

Other problems we've already solved.

Wisys
B2B
MVP

Rebuilding a Shipping Desktop App for Warehouse Teams and Shipping Clerks

Designed the complete new UI covering small package shipping (UPS, FedEx, USPS), TMS freight via Worldwide Express, international workflows, and standalone mode.

Read full case study →
No items found.
WiSys
B2B
Web app

Designing an Enterprise No-Code Mobile App Builder from Scratch

Designed no-code enterprise app builder — from login and project management through form creation, workflow configuration, API management, data transformation, and mobile app deployment.

Read full case study →
No items found.
SteadyIQ
FinTech
Mobile App

Making Income Verification Work for the Gig Economy

Audited and redesigned Steady's income verification flow for gig workers — cutting drop-offs and getting more users through to the benefits they qualified for.

Read full case study →
No items found.
Tailwind
Marketing
Web app

Bringing AI to a Platform Trusted by 1 Million Marketers

Designed the AI feature suite for Tailwind — used by 1M+ brands — including an AI copywriting tool, subject line generator, and a Labs interface that made new AI capabilities easy to discover and test.

Read full case study →
No items found.
View all projects →

✦ Start with a conversation

Book your intro call now

20 minutes. No pitch. We'll tell you honestly if we're the right fit.

✦ Your Product is Drifting

Your product deserves to look as good shipped as it does in Figma.

Hire a designer and a Head of Design in 48 hours and start fixing what matters this week.

Book a call now