menu
Web app for Steady's business customers facilitating income report review process.
The primary objective was to develop a new Management Portal tailored for Steady partners. This portal was envisioned to not only facilitate the income report review process but also to serve as a comprehensive tool for managing and understanding the productivity and efficiency of case workers involved in reviewing program participants' income reports.
We have conducted a comprehensive research phase, conducting in-depth interviews with end-users and stakeholders. This process helped in defining detailed user personas and understanding the diverse needs and challenges faced by case workers and managers. Online usability testing sessions were pivotal in gathering real-time feedback and insights, which informed the subsequent design and development phases.
The design journey was marked by the following key phases:
The implementation phase was marked by a collaborative approach, with detailed handoff documents ensuring a seamless transition from design to development. The web app was rolled out after rigorous testing and multiple iterations, based on extensive user feedback. The result was a significant improvement in the efficiency of the income report review process, evidenced by enhanced user satisfaction and increased productivity among case workers and managers.
The culmination of our efforts resulted in a robust web application that featured:
This project stands as a testament to the transformative power of user-centered design in redefining business processes. The SteadyIQ Management Portal is not just a tool but a catalyst for change, empowering business clients to achieve unparalleled efficiency and productivity in their operational workflows.
