Steady’s management portal is the internal tool used by the case workers and programme managers who review income reports submitted through the Income Passport. When a gig worker submits their income verification, it enters a queue — and someone on the Steady team has to review it, validate it, and process it.
The existing process was fragmented. Case workers were navigating between multiple screens and tools to complete what should have been a straightforward review workflow. We redesigned the full portal.

The portal had to serve two roles with genuinely different needs — and getting the balance right was the central design challenge:
Case workers review individual income reports. Their primary need is an efficient queue they can move through quickly and accurately — open a report, review the income data, validate it, mark it complete or flag it for follow-up. Speed and clarity matter because they’re doing this repeatedly throughout the day.
Programme managers need aggregate visibility — not the detail of individual reports, but an overview of how the team is performing. How many reports are pending, how many processed, where are bottlenecks forming, which case workers need support. They’re managing throughput rather than doing the reviews themselves.
The tension: the same interface needs to support both heads-down individual review work and the oversight perspective of a manager. We ran interviews with both roles before designing anything, and the personas that came out shaped every layout decision.
The dashboard serves both user types through customisation — case workers configure it to show their personal queue and pending items; managers configure it to show team throughput, queue depth, and workload distribution. Neither has to work around the other’s view.
The dashboard surfaces:
The income report format case workers review was restructured around how they actually move through a review — not how the data was stored in the system:

The portal serves multiple programmes with different data access requirements. We designed a role management system giving administrators control over which case workers access which programme’s reports, what level of data each user can see, and manager vs. case worker permissions within each programme.
This was an MVP engagement. We delivered the complete design, Figma handoff documentation, and design system for the development team to build from. The product was at an early stage and we departed before it was deployed to users. The design gave the engineering team a well-documented, complete foundation — rather than the common alternative where development starts from sketches and design decisions get made during implementation.






Projects
We designed the full system from scratch — a campaign dashboard, template library, and a linear builder with side panel editing.
Six months across the full product — admin dashboard, adaptive testing, a KTU research experiment, and a broader UX restructure.
We redesigned the platform twice across four user types and built the design system from scratch as their only embedded designers.
Reviews
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I had the pleasure of working with Gytis for a long time, and he has consistently been one of the most thoughtful and dependable product designers I’ve worked with.
Gytis thinks deeply about the product, the user, and the business context behind every design decision. He is very strong at turning ambiguous ideas into clear, polished, usable experiences, and he brings a high level of taste and discipline to the work.
Gytis is someone I could trust with important product problems. He communicates clearly, takes feedback well, and has a calm, mature way of moving projects forward even when the direction is still evolving. That combination of creativity, judgment, and ownership made him a real partner to the product team!
★★★★★
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★★★★★
"Gytis consistently demonstrated strong design skills, professionalism, and a great ability to collaborate smoothly with both the team and customer. His work left a very positive impression on our customers, and communication throughout the projects was always easy and constructive. I’d recommend him as a reliable and experienced designer."
★★★★★
"Gytis Mark has highly talented and motivated product designers. We worked together for a year with them collaborating on multiple projects during this time. Gytis Mark consistently built visually stunning designs while also paying attention to the user experience. Their attention to detail and intuitive designs resonated positively with our clients. They were open to feedback and incorporated them into his designs rapidly, which helped us to refine our product experience."
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"It was an absolute pleasure working with the Gytis Mark on our web and mobile application analysis and design. The team displayed great talents in the user experience field while they worked with us. It's not just their technical skills that impress me, however. It is also their amazingly positive attitude that made it a joy to work together. I recommend working with the Gytis Mark without any doubt."
★★★★★
"We cannot recommend Gytis Mark more highly. Their designs for our LPGA Tournament turned out better than we could have asked for and our client said it's the best-looking site on the Professional Tour. Their attention to detail, ability to hit deadlines and wonderful communication made them a pleasure to work with. We would be lucky to work with them again!"
★★★★★
"The earliest stage of company building is absolutely foundational to ensure long-term success -- despite technically being an external contractors, Gytis's team was deep in the trenches with us, driving impact, understanding complex issues, and creating elegant UX solutions. We are extremely grateful for their thoughtfulness, positive attitude, and care. We know they can drive organizational impact."
★★★★★
"Gytis Mark joined the project at a very early stage with no previous knowledge of the industry. They were able to grasp complex ideas quickly and provide valuable product development ideas from the get go. They had a clear and transparent process and kept us well informed. He took full ownership of the project taking in from idea to product from 0 - 1.”
★★★★★
“Gytis Mark worked with my startup, Lifeplanner, for over a year focusing on product design, UX design and communication. Their team is extremely professional in what they do. They researched our industry, building a true understanding of the business, its customers, competitors and stakeholders. They are also open-minded and likable - a true team players who know when to lean back and listen and when to challenge. We are very satisfied with our collaboration and with Gytis Mark team's deliveries.”
★★★★★
"Working with Gytis on defense-sector projects at BPTI was a strong experience. He brought a level of design thinking and professionalism that isn't easy to find in a domain as specific and demanding as ours. He picked up the context quickly, asked the right questions, and delivered work that was both thoughtful and practical. I'd recommend him without hesitation."
★★★★★
"We've worked with Gytis Mark across a number of projects and what stands out every time is the genuine care they bring to the work. They put real time and research into each brief, considering every angle before settling on a direction, and he never approaches a project on autopilot. They listen properly, get under the skin of what the client actually needs, and delivers great design that does the strategic job it's meant to. I'd recommend Gytis Mark without hesitation to anyone looking for a designers who treat their work like it's their own."
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