Designing an E-Learning and Assessment Platform for the Maritime Industry

Mapping states before touching the design

The question bank alone had enough complexity to justify a dedicated mapping phase before any design work started. Questions aren’t just content — each has a type, a language version, a difficulty weighting, a lifecycle state (draft, published, deactivated, archived), and links to specific competence requirements. Moving a question between states follows rules. Reinstating a deactivated question has its own flow. Breaking any of this creates problems downstream in exams and reporting.

We mapped every state, every rule, and every transition before drawing a single screen. By mapping every system before designing it, we avoided the retrofitting that happens when edge cases surface during testing.

The systems we designed

Question bank management

We redesigned the question bank with clear visual states so administrators could see at a glance what was draft, published, deactivated, or flagged for review — without opening each record individually. Filtering, sorting, and searching were redesigned to work across libraries of hundreds or thousands of questions spanning multiple languages and subject areas. Bulk actions (publishing a set of questions, archiving outdated content) were given clear confirmation flows to reduce the risk of accidental changes at scale.

Assessment and questionnaire builder — three drawing modes

Exams on the Training Portal are configurable assessments with specific drawing rules determining which questions appear. We designed the exam builder around three drawing modes:

• Draw all — every question in the selected bank appears in the exam
• Draw randomly — a specified number drawn at random from the bank on each attempt, so no two sittings are identical
• Draw by group — questions drawn from specific sub-groups within the bank, with rules per group — useful for tests that must cover multiple competency areas simultaneously

Admins can preview the question composition before publishing — seeing exactly which questions will appear (or the distribution logic if random) to verify the exam makes sense before it goes live.

Crew Evaluation Test (CES) builder

The CES evaluates crew members against their specific role requirements. Unlike a standard exam, a CES is configured based on vessel type, crew member department, and operational role — so a chief engineer on a tanker gets a different question set than a deckhand on a ferry. We designed the CES builder so admins could configure these combinations without the complexity overwhelming the screen.

Proctoring and exam authentication

For high-stakes certifications, maritime training requires verified, supervised exams. We designed two proctoring modes:

• Supervisor proctoring — a registered supervisor physically present with the candidate, authenticated through the system before the exam begins
• Webcam proctoring — remote identity verification with session recording and an admin review queue for flagged sessions

The design challenge: proctoring creates friction by design. The identity verification steps need to be thorough enough to be meaningful, but clear enough that they don’t delay a candidate who is ready to sit. We mapped the supervisor flow and the webcam flow in parallel to keep the overall experience consistent while the verification methods diverged.

Student test-taking experience

The learner-facing test screen was designed with one priority: nothing should distract from the exam itself. Clear progress strip across the top. Timer visible but not anxiety-inducing. Save-and-return functionality for longer exams. Navigation between questions without losing work. Works across device types, since crew members may sit exams on shared terminals with varying screen sizes.

Course reporting

The reporting module gives administrators visibility into how courses and assessments are performing — not just individual results, but aggregate data that supports both operational and commercial decisions:

• Pass and failure rates by course — identifying question banks or courses producing low pass rates, signalling content that needs revision or difficulty adjustment
• Learner performance over time — tracking whether individuals or groups improve across repeat attempts
• Commercial insight — Mintra’s business model is built around configurable course libraries sold as standalone products. Performance data identifies which courses are strong enough to sell individually and which need development before going to market.

Why the methodology mattered

Maritime training compliance has real consequences — for crew members who need their certifications, for companies that need compliant rosters, and for regulators who audit both. A poorly designed question bank leads to bad data. A proctoring flow with ambiguity leads to disputed results. The result is a platform that handles the full complexity of crew training management in one consistent interface.