Education platform for seafarers and energy workers

TP provides digital solutions supporting more than 2.2 million seafarers and energy workers operating in today's most safety-critical industries.

Client:
TP
Industry:
B2B
Energy
Education
E-commerse
Education platform for seafarers and energy workers

Intro

Our team undertook the redesign of a talent management system for Mintra, a provider of digital solutions for seafarers and energy workers in safety-critical industries.

The goal was to enhance the recruitment, performance management, learning and development, and compensation management processes within the system.

See what Mintra is

Education platform for seafarers and energy workers

Problems

  • The existing talent management system faced usability challenges, leading to inefficiencies and increased support requests.
  • The user interface and overall user experience needed improvement to streamline processes and reduce development time.
  • The system lacked a centralized platform for training access and personnel organization, hindering efficiency and coordination.

Research and analysis

To gain a comprehensive understanding of user needs, we conducted in-depth research and analysis. This included data analysis, user-centered calls, and user testing. Insights from these activities helped identify pain points and areas for improvement within the talent management system.

Design process

  1. Based on our research findings, we embarked on a design process that encompassed various aspects of the system, from login pages to complex processes.
  2. We prioritized creating a user-friendly interface, intuitive workflows, and a centralized training platform.
  3. Our design decisions were driven by the goal of reducing development time and decreasing reliance on support calls.

Implementation and results

The implementation phase involved translating the redesigned interface and workflows into a fully functional talent management system. Careful attention was given to optimizing the user interface components and reorganizing the application interface to decrease development time.

The results of the project were as follows:

  • Decreased Development Time: The reorganized and redesigned application interface components led to an 18% reduction in development time. This efficiency improvement positively impacted the overall productivity of the development team.
  • Reduced Support Calls: The redesigned e-learning platform and improved user experience resulted in a 41% decrease in help center calls. Users found it easier to navigate and access the necessary information, reducing the need for additional support.
Education platform for seafarers and energy workers

Solution

The redesigned talent management system now offers a seamless user experience, allowing users to access their training and records in a single location.

The login process is streamlined, and users can easily select and participate in industry-standard or soft skill training courses.

Additionally, the system helps organizations organize personnel globally, ensuring the right mix of skills and competencies for each vessel.

Conlusion

The project to redesign the talent management system for Mintra successfully addressed the challenges faced by seafarers and energy workers in safety-critical industries.

The user-centric design approach, informed by data analysis and user testing, resulted in a streamlined system that improved usability and efficiency.

The implementation phase yielded tangible results, including decreased development time and reduced support calls. B

y providing a centralized platform for training access and personnel organization, the redesigned talent management system empowered users and enhanced overall operational effectiveness for businesses.

The collaboration between design and development teams ensured a seamless user experience, contributing to Mintra's mission of supporting seafarers and energy workers in safety-critical industries.

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