A Redesign That Turned a Confusing Onboarding into a 28% Signup Lift

Redesigned Lifeplanner's onboarding and core experience — boosting signups by 28%, improving user satisfaction by 38%, and cutting onboarding time by 20%.

Client
LifePlanner
Industry
Management
B2C
Product type
Web app
MVP
Role
Lead designer
A Redesign That Turned a Confusing Onboarding into a 28% Signup Lift

Project description

Our team embarked on an extensive redesign project for Lifeplanner, a web app designed to help users remember their past, plan their daily lives, and prepare for the future.

Working closely with in-house developers and management, our goal was to align business and product goals, create a product development strategy, and enhance the user experience.

Through user testing, research, and analysis, we aimed to streamline the onboarding process, improve user satisfaction, increase user acquisition, and drive successful signups.

Problems

  • Complex Onboarding: The existing onboarding flow was confusing and time-consuming, resulting in a high drop-off rate and user frustration.
  • Lack of Design System: Developers faced challenges in implementing designs efficiently, leading to delays in product development.
  • Limited Functionality: The app lacked certain features, such as file storage, data sharing, and personalized tips, hindering its effectiveness for users.Lack of streamlined file storage and sharing functionality limited user collaboration and data accessibility.
  • The absence of a comprehensive legal document overview hindered user organization and compliance.Insufficient personalized tips and guidance led to a lack of user engagement and data security awareness.

Research and analysis

To gain a deep understanding of Lifeplanner's users and their needs, we conducted user testing and interviews, refining user personas and mapping user journeys. We analyzed competitors and identified areas for improvement and differentiation.

This research formed the foundation for our design decisions and product development strategy.

Design process

  1. We simplified the onboarding flow, reducing the time it takes for users to get started by 20%. This streamlined process resulted in improved user acquisition and signups.
  2. Additionally, we created an extensive design system, ensuring consistency and efficiency in implementing designs.

Key design solutions include:

  • Redesigned Onboarding Process: We integrated payment capabilities into the onboarding flow, making it seamless for users to sign up and get started. This redesign increased successful signups by 28%.
  • File Storage and Sharing: We designed a file storage functionality that allows users to share sensitive information securely using multiple validation methods. Users can specify data sharing based on a specific date or event, enhancing data organization and collaboration.
  • Legal Document Overview: We created a solution that works in conjunction with legal advisors, guiding users through a custom set-up process based on their individual circumstances. This feature provides users with a comprehensive overview of their legal documents, simplifying complex legal processes.
  • Personalized Security Tips: We designed an integrated solution that analyzes user data and provides personalized tips to help users secure themselves, their family, and their valuables. This feature enhances the overall value and utility of the app.

Implementation and results

The implementation phase involved close collaboration with the development team to ensure the smooth integration of design solutions.

The results of the redesign were highly positive:

  • Increased User Adoption: The simplified onboarding process led to faster user adoption and reduced drop-off rates.
  • Improved Collaboration and Accessibility: The file storage and sharing functionality allowed users to collaborate seamlessly, improving data accessibility and productivity.
  • Enhanced Organization and Compliance: The legal document overview solution provided users with clarity and guidance, promoting better organization and compliance.
  • Personalized Engagement: The integrated security tips feature increased user engagement, fostering a sense of security and trust in the app.

Overall, the project's outcomes were highly successful. Signups increased by 28%, indicating improved user acquisition and interest in the app. User satisfaction rose by 38%, highlighting the positive impact of the redesigned features on the user experience. The streamlined onboarding process resulted in a 20% faster onboarding time, reducing user friction and enhancing user adoption.

Solution

The redesigned Lifeplanner web app successfully addressed the challenges faced by users, resulting in the following outcomes:

  • Increased Signups: The streamlined onboarding process, integrated with payment, led to a 28% increase in successful signups.
  • Improved User Satisfaction: User satisfaction improved by 38% due to the enhanced functionality and user-friendly experience.
  • Enhanced User Acquisition: User acquisition saw a significant increase of 25% as a result of the improved user experience and positive word-of-mouth.
  • Successful Fundraiser: The redesigned app played a key role in a successful fundraiser, attracting more users and generating support for Lifeplanner.

Conlusion

The comprehensive redesign of Lifeplanner resulted in significant improvements in user acquisition, satisfaction, and overall user experience.

The streamlined onboarding process, file storage and sharing capabilities, legal document overview, and personalized security tips enhanced the value and utility of the app.

The collaboration between design and development teams ensured a seamless implementation of the design solutions, resulting in increased efficiency and faster product development.

The positive results achieved through this redesign project demonstrate the effectiveness of user-centered design principles and a collaborative approach to product development.

Lifeplanner is now positioned to provide users with a more intuitive and valuable experience, empowering them to remember, plan, and prepare for the future with ease.

④ Reviews

Deep in the trenches with us

"Gytis Mark has highly talented and motivated product designers. We worked together for a year with them collaborating on multiple projects during this time. Gytis Mark consistently built visually stunning designs while also paying attention to the user experience. Their attention to detail and intuitive designs resonated positively with our clients. They were open to feedback and incorporated them into his designs rapidly, which helped us to refine our product experience."

Kensen John

-

Engineering Lead

Tailwind App

"Gytis consistently demonstrated strong design skills, professionalism, and a great ability to collaborate smoothly with both the team and customer. His work left a very positive impression on our customers, and communication throughout the projects was always easy and constructive. I’d recommend him as a reliable and experienced designer."

Renata Šulekauskė

-

General Manager

Miles Lithuania

"It was an absolute pleasure working with the Gytis Mark on our web and mobile application analysis and design. The team displayed great talents in the user experience field while they worked with us. It's not just their technical skills that impress me, however. It is also their amazingly positive attitude that made it a joy to work together. I recommend working with the Gytis Mark without any doubt."

Diego Dal Cero

-

CEO

Evenfi

"We've worked with Gytis Mark across a number of projects and what stands out every time is the genuine care they bring to the work. They put real time and research into each brief, considering every angle before settling on a direction, and he never approaches a project on autopilot. They listen properly, get under the skin of what the client actually needs, and delivers great design that does the strategic job it's meant to. I'd recommend Gytis Mark without hesitation to anyone looking for a designers who treat their work like it's their own."

Roxy Crouch

-

Co-founder

Growthmode

"I came to Gytis looking for web designer. What I quickly realized is that Gytis's approach to design is to thoroughly immerse himself in the study of a client's company and then construct an information architecture which accurately and directly accomplishes the most important goals for the business. I have worked with all kinds of designers and creatives in the past, and Gytis stands head and shoulders above them all.”

Clay Spence

-

CEO

Nimbus Health

"Working with Gytis on defense-sector projects at BPTI was a strong experience. He brought a level of design thinking and professionalism that isn't easy to find in a domain as specific and demanding as ours. He picked up the context quickly, asked the right questions, and delivered work that was both thoughtful and practical. I'd recommend him without hesitation."

Simonas Dapkus

-

Defense programme manager

BPTI

“Gytis Mark worked with my startup, Lifeplanner, for over a year focusing on product design, UX design and communication. Their team is extremely professional in what they do. They researched our industry, building a true understanding of the business, its customers, competitors and stakeholders. They are also open-minded and likable - a true team players who know when to lean back and listen and when to challenge. We are very satisfied with our collaboration and with Gytis Mark team's deliveries.”

Kathleen Meling

-

CTO

Lifeplanner

"The earliest stage of company building is absolutely foundational to ensure long-term success -- despite technically being an external contractors, Gytis's team was deep in the trenches with us, driving impact, understanding complex issues, and creating elegant UX solutions. We are extremely grateful for their thoughtfulness, positive attitude, and care. We know they can drive organizational impact."

Eric Heimark

-

CEO

Fast-Growing Stealth Startup

"Gytis Mark joined the project at a very early stage with no previous knowledge of the industry. They were able to grasp complex ideas quickly and provide valuable product development ideas from the get go. They had a clear and transparent process and kept us well informed. He took full ownership of the project taking in from idea to product from 0 - 1.”

Lorenzo Foglianti

-

CTO

Private equity startup

"We cannot recommend Gytis Mark more highly. Their designs for our LPGA Tournament turned out better than we could have asked for and our client said it's the best-looking site on the Professional Tour. Their attention to detail, ability to hit deadlines and wonderful communication made them a pleasure to work with. We would be lucky to work with them again!"

Heather Lynch

-

Project Manager

DyrectLync

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